Staffing Requirements 650-50-15

(Revised 5/15/2012 ML #3328)

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Hours of service will be Monday through Friday 8:00 AM to 5:00 PM. An answering system is in place during the hours I & R staff is not available.

 

I & R staff will complete an orientation session with the I & R Program Administrator to discuss job responsibilities and expectations. Staff will be required to read the policy and procedure manual for Aging and Disability Resource-LINK, “ABC’s of I & R” manual, Social Assistance Management System (SAMS) I & R Provider Manual and SAMS I & R Caller Manual.

 

Staff will have the communication skills to meet the needs of special populations; i.e., older adults and persons with disabilities. Communication skills include establishing a rapport or connection with the caller, assessing the situation, clarifying to ensure an understanding of the situation, providing appropriate information and referrals and closing the call.

 

Staff will be required to seek Certified Information and Referral Specialist-Aging (CIRS-A) status through the AIRS Certification Program. Alliance of Information and Referral Systems (AIRS) is a national organization created to improve access to human services.

 

I & R staff are eligible for initial CIRS-A certification if they are currently engaged in the provision of I & R services. According to the AIRS standards, eligibility requirements for staff to take the CIRS-A exam are:

• At least 1 year of employment in I & R for applicants with a Bachelors or higher degree

• 2 years of employment in I & R for applicants with an Associates or Community College degree

• 3 years of employment in I & R for applicants with a High School diploma or GED.

• 5 years of I & R employment with no educational qualifications